Shipping & Tracking
All orders and payments are processed within 5-7 days. Once orders are processed, item(s) will be shipped immediately unless a custom item(s), custom service(s), and non on-hand item(s) was purchased.
*See below
Orders are not shipped or delivered on holidays unless stated otherwise.
*Custom items, services, and non on-hand items may take longer to ship.
Our Raw Vietnamese Hair is not kept on hand to insure 100% availability of your total purchase, and freshness of raw product. Our Raw Hair (bundles, closures, frontals, and wigs) may take an additional 5-7 business days after payment processing before shipping. (In total, you should receive your items) in 10-14 business days or less unless stated otherwise)
Custom items may take an additional 5-7 business days to complete before shipping. (In total, you should receive your items) in 14-19 business days or less unless stated otherwise)
*Business days include Mon-Fri, and do not include weekends and public holidays.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.